Step-by-step instructions

1. Select Settings > Service Emails, then scroll down and click Skipped Stops Email.

2. Turn ON Require a tech to choose a reason when the route stop is skipped (optional).

• ​If selected, click Add & Edit Reasons
• To add a new reason, click Add > create default reason, and Save.
• You can edit, reorder, or delete skipped stop templates

3. Turn ON Email the office when a route stop is skipped (optional).

• The email(s) under Settings > General will receive skipped email notifications.

4. Turn ON Email the customer when a route stop is skipped (optional).

• If selected, complete the email fields.

5. Click Save.

6. Skipped stops will be highlighted in orange, and can be viewed from the Route Dashboard.