News, trends &amp; training

Greetings from Jack, Skimmer's CEO

Hello everyone, Welcome to The Pool Deck! At Skimmer, our purpose is to empower pool and spa service professionals with a platform to build great l businesses. We began fulfilling this purpose by developing an all-in-one pool service management platform to simplify running your business, and from the feedback we've received, it seems to be working well. As we continue to grow, we've heard from our customers that they would like more opportunities to learn and collaborate with other Skimmer users and our team of experts. So, we started working on creating a community space where everyone can come together to share experiences and knowledge. We understand the importance of having a safe space to ask questions to learn together. But our purpose for The Pool Deck community goes beyond becoming a Skimmer super user. We have partnered with professionals to contribute in areas essential for helping you grow your business and achieve your goals. These experts will cover marketing, finance

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11 months ago

nikiacostaTeam Skimmer

asked in News, trends & training

What would you like to know about Poolside Tech (The Attendant) Automation?

I’ll soon be joined by @DavidJones of Poolside Tech for an upcoming episode of the Between Two Stops podcast. Poolside Tech is an award-winning smart automation system for pool equipment made with both owners and servicers in mind. What would you like to know about Poolside Tech? Share your questions below and we’ll tackle them!

2 days ago

JustineThe Pool Deck Community Team

📢 Let’s talk: What do pool owners really want?

Hey Pool Deck!We’ve just released our first-ever Pool Owner report, and it’s all about what your customers really want. This isn’t guesswork—it’s based on direct input from homeowners across the country who either hire pros or handle pool care themselves. Their answers might surprise you, and they definitely reveal some big opportunities. Here are a few insights that stood out:Despite the higher income bracket of pool owners, price sensitivity impacts how consumers choose pool care solutions. Customer openness to plus chems pricing signals an opportunity for change. Technology is a big upside for customers, with the vast majority saying they’re significantly more likely to hire pool pros who use modern software. Capitalizing on common customer frustrations could be a path to growth for service providers. AutoPay is a popular option among consumers and a great opportunity for pool pros.How people hear of their pool pros varies widely between segments, and pool pros should adjust marketi

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3 days ago

JustineThe Pool Deck Community Team

How are you getting ahead of tariff impacts?

Tariffs have been all over the news lately, and many of you are already thinking about what they could mean for equipment, chemicals, and supply costs. We’ve pulled together a few recent articles that break down what’s proposed and offer ideas on how to get in front of potential price hikes—especially when it comes to your customers and planning your purchases.We’d love to hear what are you considering or already doing to prepare? Drop your thoughts below ⬇️Pool Tariffs Are Coming, Buckle Up - Joe TrustyTariff Policy - Pool & Hot Tub Alliance

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4 days ago

nikiacostaTeam Skimmer

posted in News, trends & training

Pentair rebates on Variable Speed Pumps!

Tis the season to upsell! This is not an endorsement or paid placement… just sharing for those of you who may be interested!

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10 days ago

kris2024Conversation Starter

asked in News, trends & training

Fun AI-Written Song About Pool Service Woes

Hey everyone, I thought I’d help you all start your week on a fun note with a funny song I produced using ChatGPT and Suno. It’s all about our pet peeves and woes going out there servicing people’s pools. Here’s the link to the song you can listen to and the lyrics below. Enjoy!Low pH and High HopesVerse 1I pull up to your place, ready to get my clean onBut the gate is locked, your dog’s barking, and I’m already wornPool toys scattered everywhere like a soggy carnival showIt’s my daily mission, but sometimes I’d rather just goChorus (1st time, unchanged)I’m your pool cleaner warrior, waging a chlorine crusadeYou leave me baskets of debris, while I’m splashing in the shadeFloaties, doggy bombs, and covers weighed down with leavesI soldier on with a grin—though it sure ain’t always a breezeVerse 2The water’s looking low, I can hear that pump complainpH is on vacation, and the algae’s blooming againYou fiddled with the settings just to see what they doNow I’m spending extra hours, trying

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10 days ago

alexTeam Skimmer

Skimmer's Integration with the Orenda Calculator™News

Exciting news! Skimmer has launched our long-awaited integration with Orenda’s Langelier Saturation Index (LSI) calculator. The calculator is a powerful tool for maintaining balanced water chemistry, which is crucial for customer satisfaction in the pool service industry. This integration makes it easier than ever for Skimmer customers to deliver great service. It gives technicians comprehensive water quality insights to achieve optimal water balance and pool health, all in Skimmer. Unlike other LSI solutions available on the market, Skimmer’s integration with Orenda is simple and intuitive, minimizing switching between apps. It offers a very close replica of the Orenda experience within the familiar Skimmer app, minimizing technicians' learning curve. Features an intuitive interface with features like sliders for easy value input, meaning fewer clicks for your techs and more workflow efficiency. Works both online and offline, which is perfect for remote pool locations. Techs are able

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17 days ago

Lauren BroomSkimmer Verified Partner

asked in News, trends & training

Upcoming Virtual CPO Courses

Hey guys, if you need virtual Certified Pool Operator CPO courses for you or your employees, let me know or go to class schedule here and register through the website!! We offer Spanish Virtual CPO too! Virtual CPO Classes

22 days ago

JustineThe Pool Deck Community Team

Special discount offer on Primate Pool Tools

We have partnered with our friends at Primate on an exclusive offer for Skimmer customers and community members! Use code PRIMATEPOOLPROS to get $15 off each pole or pole extension in your Primate Pool Tools order. If you have any product questions for @PrimateJr add them to the thread below👇SHOP NOW Primate Pool Tools invented the first carbon fiber pole for pool service. With 30 years of experience in pool maintenance and a deep commitment to using quality materials, they designed an ultralightweight pool pole with superior strength, performance, and features that make work easier and help pool professionals stand out in a competitive market.

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23 days ago

JustineThe Pool Deck Community Team

On-demand access: Better water chemistry with LSI

Understanding the Langelier Saturation Index (LSI) is key to keeping pool water balanced and protecting surfaces and equipment.In this informative presentation @Eric Knight from Orenda explains the LSI, why it matters, and how to use Orenda’s LSI & Dosage Calculator, which is available in the Skimmer app.Watch the recording and share it with your team to learn how to:Balance pool water for better results and longer-lasting equipment Improve chemical efficiency and cut costs Prevent common water chemistry issues before they start Don’t miss this chance to sharpen your skills and deliver even better service BONUS: Check out the attached PDF presentation slides If you have any questions, add them to the thread below to keep the discussion going ⬇️

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1 month ago

tom180Rookie Member

posted in News, trends & training

scaling up initial sync

IF YOU SCALE UP BE AWARE THAT SKIMMER IS SET TO UNSINK THE QB CUSTOMER LIST. SKIMMER CUSTOMER LIST IS SORT BY LAST NAME. AS IT SHOULD BE. I HAD EVERYTHING IN 3 PROGRAMS SORTED BY LAST NAME. THE SYNC CHANGES QB CUSTOMER NAME TO SORT BY FIRST LAST - STREET ADDRESS

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1 month ago

nikiacostaTeam Skimmer

Earn $150 for Every Referral – Join the Skimmer Affiliate Program!

😍 Love Skimmer? Now you can get rewarded for sharing it! As a Skimmer customer, your referrals can get 30 days of Skimmer for free, while you earn $150 for every new customer who remains a customer for 90+ days. Our top affiliates have earned thousands in referral payouts, and you can, too! 👉🏻 Help your friends improve how they operate their business and get rewarded in the process. Sign up for the affiliate program here.

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2 months ago

JustineThe Pool Deck Community Team

Poolwerx USA Selects Skimmer as Official Pool Service Software Partner

We are extremely proud to announce that Skimmer has been selected as the software vendor of choice for Poolwerx, the world’s largest pool service and retail brand. This partnership marks a significant step forward in pool service technology and cements Skimmer as the premier choice for large and enterprise-level businesses.“Ensuring we select the best possible technology for our network is a key part of our success. We assessed all of the leading software vendors globally to find the best solution. Skimmer was the clear winner as their platform is the easiest to use and incredibly robust, providing everything we need in one seamless solution. Beyond the technology, the Skimmer team is a group of professional individuals who truly understand our business needs,” said Shannon O’Brien, Chief Innovation & Technology Officer at Poolwerx of the partnership.Read more about this exciting new partnership here: https://www.getskimmer.com/blog/poolwerx-usa-selects-skimmer-as-official-pool-se

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posted in News, trends & training

DavidSPLSkimmer Verified Partner

What's Your End Game Workshop!

💧 Your earning potential in the Pool Service Industry is finite—but your financial freedom doesn’t have to be!🌟 Ready to Retire, but Not Ready to Stress About Money? 🌟You probably don’t want to work forever, right? But here’s the big question: how can you replace your current income with steady, reliable income when you retire?Join me as I break down concrete, practical strategies to help you build passive income that will sustain you during your Golden Years. 💰✨Retirement should be about freedom, not financial worry—let’s make it happen! 🎯Date & Time: Jan 28, 2025 01:00 PM PSThttps://us06web.zoom.us/meeting/register/KxfTDdhpQfmCvwXtgdvkeQ#/registration

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alexTeam Skimmer

Skimmer Makes it Easy to Launch Your Own Customer PortalNews

Skimmer continues to invest in new tools designed to help our customers grow their businesses and, in turn, deliver an exceptional experience for their customers. With this goal as our north star, we are thrilled to announce the release of our latest tool, the Customer Portal. This turn-key white label feature can be easily enabled in the platform and branded with each company’s logo to enhance its brand presence and professional offering. The Customer Portal lets you share service history details to reduce time-consuming customer calls. When paired with Skimmer Billing, the Customer Portal opens up access to additional features like invoices, payment history, and, most importantly, payment methods. It is a perfect way to encourage your customers to enable Autopay to ensure they get paid on time and spend less time chasing outstanding invoices. The best part is that this new feature is included in your Skimmer subscription—that’s right, there is no additional charge to launch it to yo

2021

JustineThe Pool Deck Community Team

📢 Let’s talk: The State of Pool Service report is here!

Hey, Pool Deck! We’re excited about the launch of our second annual State of Pool Service Report, a deep dive into the trends, challenges, and opportunities shaping our industry. This report wouldn’t exist without your input (so thank you!), and it highlights the hard work and resilience of pool pros like you. Here are some key takeaways from this year’s report:Economic pressures like inflation and labor shortages were the top challenges in 2024 and will continue into 2025. Many of you are optimistic about 2025 and plan to use strategic price increases to offset rising costs. Pool pros are getting more sophisticated with growth strategies, from diversifying services to adopting new technology. The rise of private equity in the industry is stirring mixed feelings. Marketing has evolved—fewer lead buys, more customer engagement. Despite price volatility, the plus chems pricing model hasn’t gained widespread adoption. Get your copy of the report today! We’d love to hear your thought

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JustineThe Pool Deck Community Team

A Day of Learning and Networking at Skimmer’s First-Ever Pro Summit

Earlier this week, we hosted our first-ever Skimmer Pro Summit—Austin edition. Star Hill Ranch was the perfect venue to bring together our Central Texas community of company leaders and their Skimmer admins for a full day of professional development, networking, and fun. We were so energized by the opportunity to spend that much face time with our customers and connect them with other pool entrepreneurs to share best practices and inspire them with new ideas for growing their business, finding efficiencies, and maximizing Skimmer's value.Heritage Pool Supply Group was our exclusive event sponsor, plus we had a number of contributing partners who generously donated product samples to help us create an awesome Pro Summit package in addition to some cool Skimmer swag for all of our attendees: Sensafe’s Swim Check Fix phosphate tablets PoolRx’s bacteria and algae prevention units BluerayXL’s Mineral Purifier & Catalyst units Jack’s Magic Stain Identification Kits Portable power banks

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TravisTeam Skimmer

How much would you charge to service it? 🤣 https://www.poolmagazine.com/pool-news/what-if-we-built-a-swimming-pool-on-the-moon/?fbclid=IwZXh0bgNhZW0CMTEAAR1yHSygYxKm1TtjWPmpM2Vz1O-90sysj037TZByv4sSpfbBv5bAdmufbk0_aem_WibGSEGuyGUyK5fTer3HLg

A pool on the moon

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4 months ago

JustineThe Pool Deck Community Team

Warm Wishes From The Pool Deck

We want to take a moment to celebrate you—our incredible customers and community members! Your hard work, dedication, and commitment to excellence inspire us every day. From long days in the field to growing your businesses and serving your customers, your success is what drives everything we do in The Pool Deck and at Skimmer. We sincerely appreciate all your contributions to making our online community a warm and welcoming space where people can learn from one another and find answers and ideas to achieve their goals.In the coming months, we look forward to offering more webinars, workshops, and content to expand the value with every visit to The Pool Deck.While our community team will take some time off during the holidays, The Pool Deck remains open. Feel free to visit if you need to connect, find answers, or share something interesting with our members.See you in 2025!

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4 months ago

JustineThe Pool Deck Community Team

Now Available: Skimmer Mobile App Tutorials in Spanish

We're excited to announce the launch of our Spanish video tutorials in The Pool Deck's Help Center. These tutorials will help you onboard new technicians and get them started using the Skimmer mobile app. We encourage you to share the link below with your Spanish-speaking team members; they do not need to be members of The Pool Deck to access this training content. ACCESS SPANISH TUTORIALS In addition to training new team members, you can share these videos on using key features with your existing team as a quick refresher. 💡The Pool Deck Community Tip: The Help Center also has training resources for onboarding English-speaking technicians. Click here to access and share this link with your team. Please let us know if you have any questions or requests for other resources. We are committed to ensuring your team has the proper training tools to master using the Skimmer mobile app.

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JustineThe Pool Deck Community Team

A Milestone Moment We Want to Celebrate With You

Skimmer has officially surpassed 30,000 users! We're incredibly proud to be the #1 pool service software platform, but this milestone belongs to you—our amazing customers and partners. Your dedication to growing and transforming the pool service industry fuels us daily, and we’re honored to be part of your journey. Thank you for trusting Skimmer to get organized, save time, and grow revenue. Here’s to many more milestones together!

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JustineThe Pool Deck Community Team

Time is running out to have your say in the 2025 State of Pool Service Report

Hey Pool Deck, The clock is ticking on the 2025 State of Pool Service survey. It only takes 10 minutes to fill out, and it’s a great opportunity for you to have your input included in one of the most comprehensive industry reports in the pool service industry. Complete the survey now. Hundreds of pool pros have already shared their thoughts, and we’re seeing some interesting trends emerge in the responses.So far, 59% have said that they’re forecasting to bring in more revenue in 2024 than they did in 2023. Additionally, the vast majority (85%!) of respondents are expecting to continue that trend and bring in more revenue in 2025 than in 2024. 53% of respondents have said that their 2024 growth was due to finding internal efficiencies. This beat out more aggressive growth tactics like expanding into new lines of business and acquiring routes. Growing top-line revenue is the biggest business goal for pros in 2025, with 52% of respondents stating this as their primary business goal. Does

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JustineThe Pool Deck Community Team

Virtual 3-day PHTA CST training course

If you or your team are looking for a Certified Service Technician Class, you can register for Kevin Tucker’s upcoming three-day virtual training on November 25, December 2, and 9. Visit his website for more information and to register: Educational Leverage

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JustineThe Pool Deck Community Team

Exciting News: Skimmer is Growing to Serve You Better!

We’ve got some incredible news to share with you! Skimmer has raised $74 million in growth capital from Mainsail Partners, an investment firm that specializes in helping fast-growing companies like ours scale. This partnership means BIG things for the future of Skimmer and for pool pros like you!You already trust us to help you organize, manage, and grow your business, and with this new investment, we’re doubling down on our commitment to making your life even easier. Here’s what you can look forward to:🚀 Improved product & performanceWe’ll be investing heavily in enhancing Skimmer’s product, including making exciting updates to our customer management, reporting, and enterprise-grade features. That means more tools to help you grow your revenue, save time, and keep everything running smoothly.💡 Continuous innovationWe’re always striving to innovate and deliver new features that make a real difference in your day-to-day operations. This investment allows us to bring these innovat

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6 months ago

JustineThe Pool Deck Community Team