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Ask questions, share your knowledge & learn new tips & tricks to become a Skimmer super user.

55 Posts
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
Keep the birthday vibes going—show us your Skimmer hacks!

Skimmer already does a lot to help you run your pool business smoothly, but like all software, there are always some clever hacks that help users do even more!  So, let’s keep the birthday party vibes 🥳 rolling with another contest: Share your favorite Skimmer hack to help others save time, streamline their workflows, or whatever you’ve figured out so that our user community can have a better day overall because you showed them something new! Share your go-to hack to help members do even more with Skimmer and WIN!Drop your Skimmer hack in the comments below, and the post with the most likes by Friday, June 20 👍 wins this prize pack (VALUED AT OVER $600): PoolRx prize bundle – Keep pools crystal-clear and algae-free (with way less chemicals!)​​​​​​ Yeti Panga® 50L waterproof duffel – To keep your gear 100% dry for whereever your work and life adventures may take you The Pool Deck swag pack – premium branded gear to help you stay (and look) cool  Need inspiration? Check out this am

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
REGISTER NOW: Don't miss this live Skimmer training workshopCOMPLETED

If your company still documents services with "cleaned filter, added chemicals, everything looks good," you're setting yourself up for callbacks, liability issues, and potentially frustrated customers. The data shows that most customer complaints and callbacks stem from poor service documentation. But here's the good news: this is COMPLETELY FIXABLE by setting up the right work order management system in Skimmer. To help you protect your business and make this operational transformation, we're hosting a live training workshop led by Skimmer’s Director, Customer Success ​@Amanda D on July 9 at 3 PM CT 🎯 What You'll Learn: The 4 work order types – How to categorize and prioritize every pool service situation for maximum efficiency The SPLASH documentation method – The proven framework that reduces customer complaints and liability claims  The POOL-PREP planning system – Pre-service preparation that eliminates most return visits Professional templates – Review of ready-to-use work

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Justine
The Pool Deck Community Team
Amanda D
Team Skimmer
Amanda DTeam Skimmer
published in Skimmer training, tips & tricks
Work order documentation can transform your pool service business

In the hustle of daily pool routes, it's easy to think of work orders as just another task on the list—a box to check, a form to fill out. But for pool service business owners, a well-documented work order can be one of the most powerful tools in your operational toolkit. Whether you're a solo operator or managing multiple technicians across the region, clear and consistent documentation can be the difference between accelerated growth and operational chaos.Let's break down why this matters. Clarity and Accountability From Day One Have you ever had a customer call and ask, "Did your technician even clean the filter last visit?" With a clear work order in hand, there's no guesswork. You have time-stamped notes, service details, and a photo showing the clean filter. That kind of accountability reduces confusion and ensures everyone—technicians, office staff, and customers—stays on the same page. Skimmer Tip 💡 Make the photo of the cleaned filter a required checklist item in your Filter

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Amanda D
Team Skimmer
alex
Team Skimmer
alexTeam Skimmer
published in Skimmer training, tips & tricks
Understanding the differences in payout reports

If you don’t use the QBO Payout Sync and you've ever looked at your Skimmer payout reports and wondered why the payout received summary report doesn’t always match the payout received detail report, you’re not alone. Let’s break down why that happens and what you need to know.What happens when Stripe sends out a payoutWhen a payout is sent, Stripe (our payment processor) also sends Skimmer a follow-up with a list of payments they believe are tied to that payout. The keyword here is believe; this part of Stripe’s system isn’t 100% exact. It’s their best estimate based on timing and other factors, but it’s not perfect, especially when transactions are close to the edge of a payout window. What the two reports show: Payout summary report:  This uses the actual payout amount sent by Stripe. It’s the same amount that gets deposited into your bank account, so you can trust that this will always match what hits the bank. Payout detail report: This breaks down the individual payments that St

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alex
Team Skimmer
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
Introducing Feature Focus: Learn how to GET more out of Skimmer

We know you're busy, and staying on top of new feature releases and enhancements can be challenging. It's also hard to switch workflows when you don't have much time and are already comfortable with your current process, plus, you might not even know what's possible with Skimmer to support your business automation. That's why we're launching this new series, Feature Focus, to bridge the learning gap and help you unlock the full potential of your Skimmer investment 🚀Our Director of Customer Success ​@Amanda D will regularly post quick Skimmer video demos, tips, and best practices she knows will save you time, streamline workflows, and improve your customer experience and communication.We're starting the series with ​@Amanda D showing you the three new Skimmer tools you can choose from to schedule and manage your recurring work. You will learn when to use which tool and how to set these up to automate your entire recurring work schedule—from monthly filter cleans to seasonal equipment m

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Justine
The Pool Deck Community Team
nikiacosta
Team Skimmer
nikiacostaTeam Skimmer
posted in Skimmer training, tips & tricks
Skimmer Quick Tip: Adjust your start times!

The start time in the route dash and app has always had a default of 8am, which is not always ideal for many of you who might like to beat the heat or have a better idea of what your schedule might look like in the future. You can now update your company start time, which will reflect on the route dash and in the app! Here’s how: 

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RR Pool Pros
Specialist
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
Register now: How to have hard conversations and build team resilienceCOMPLETED

Are you ready to lead your team through the pressure of last-minute demands and customer requests in the heat of the summer season? Join us (AND invite your people managers!) for this COMPLIMENTARY leadership workshop that will teach you essential skills for having hard conversations, creating a strong leadership presence, and ensuring your team prioritizes their self-care through the summer season and beyond.This interactive session will be led by ​@Coach Leslie, an award-winning leadership and teamwork development expert with over 25 years of experience coaching leaders and their teams.In this session, you'll learn:The top 5 challenges (and opportunities) that leaders experience when giving direction How to handle confrontation when it gives you anxiety, and you'd rather avoid it and put it off How to remain calm and grounded when having difficult conversations Why it is critical to overcome procrastination and begin engaging in hard conversations today How to build an authentic, con

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Coach Leslie
Skimmer Verified Partner
nikiacosta
Team Skimmer
nikiacostaTeam Skimmer
published in Skimmer training, tips & tricks
Skimmer Quick Tip: Ensuring mobile app versions are up to date!

If you or a member of your team is experiencing a mobile app issue, the first thing you’ll want to do is ensure the mobile app is up to date. Admins can now view device type and app version for every member of your team in the web app. Here’s how!  If issues persists, let us know by contacting support, and we’ll be glad to help. :) 

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nikiacosta
Team Skimmer
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
Learn how to customize your QuickBooks reportingCOMPLETED

Financial reporting is something there’s a lot of questions about, so I’m thrilled that @sharonburch is hosting this hands-on workshop series on three different dates over the next three months to ensure there’s a time that works with your schedule – as you don’t want to miss this training opportunity! The content is tailored for pool service owners who are looking to streamline their financial reporting without relying on an outside accountant. It is also geared for administrators, so feel free to invite your team to attend, along with your bookkeeper, so afterward, you can all collaborate on how best to customize your QuickBooks to view the metrics and create the reports that matter most for your business. Topics Sharon will cover in the live workshop:Setting up QuickBooks for real-time, accurate reporting Customizing reports for key metrics like: Net profit on pool cleaning labor Net profit on chemical sales Net profit on maintenance labor Techniques for keeping books updated yea

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A
Rookie Member
Gabriel
Team Skimmer
GabrielTeam Skimmer
published in Skimmer training, tips & tricks
Time-Saving Tip: How to use Skimmer in multiple browser tabs 💡

When I share this tip with our customers, they are so grateful to discover this is possible, as it fundamentally changes how they do their daily work in Skimmer. So,  I wanted to post it here so all of you can learn this trick to save you time ⏳Check out this short video for all the details on how to quickly open multiple Skimmer browser tabs to work simultaneously in different feature menu options. This way, you don’t lose any of your work and can easily switch between Schedule, Customers, Routes, or whatever you need to work on that day.     

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Gabriel
Team Skimmer
Chlorine King
Skimmer Verified Partner
Chlorine KingSkimmer Verified Partner
published in Skimmer training, tips & tricks
Are Clients Blaming You For EVERYTHING? With Skimmer, Here's How You Can Mitigate That!

 How many times have you been blamed for something you DIDN’T do? All the time right? Well, I thought of a way to help mitigate that complaint. In the video above, I mention the situation that we didn’t do, then by using Skimmer show you a quick and simple way to create a photo required check list item that will prove you weren’t the only one on site. You’ll see we have two different verbiage’s for the checklist item, but ultimately settled on “Other Workers on Property During Visit” because that essentially covers everyone!  Here are some screenshots from the check list item. All of these people left issues that we got a complaint from the client for, but because we took these, stopped them dead in their tracks. Toodaloo client! Go complain somewhere else. I hope this helps you all out!   

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Chlorine King
Skimmer Verified Partner
C
Rookie Member
coltrane5000Rookie Member
asked in Skimmer training, tips & tricks
What's your work order list? - Weekly Techs...

Would you all mind sharing the list of work order types you let your weekly techs add?I need to cleanup my list!!!

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RR Pool Pros
Specialist
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
UPCOMING RELEASE: Skimmer schedule

We’re so excited that we couldn’t wait to share this with you until next month! So, here’s a sneak peek of Skimmer’s upcoming schedule feature release. This new tool gives you a clear weekly view of technician workloads, drag-and-drop scheduling, and optimized route planning to improve your organization, maximize your team’s time, and keep customers happy.Watch and let us know below if you want to join our early access group 👇*Available on the Scaling Up and Owning the Market tiers.  

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Chlorine King
Skimmer Verified Partner
RR Pool Pros
Specialist
RR Pool ProsSpecialist
posted in Skimmer training, tips & tricks
Quote/Invoice Status

Just noticed that there are dates for quotes and invoices under the status that shows when the quote was opened. I didn’t even know this was coming out. Great improvement to the quote and invoice dashboard. Now we have a better idea if people are even looking at their quotes. It’s great that you can see them all on one page. 

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RR Pool Pros
Specialist
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
Back by popular demand: Live Skimmer Billing webinars

Starting March 4th, our billing and payments team is rebooting their two-part live webinar series, as there have been many updates to Skimmer Billing.  They will overview the latest feature functionality and bust these common misconceptions:"I bill ahead, and bill customers in arrears for chem usage - so Skimmer Billing won't work." "Skimmer's processing fees are more expensive than QBO." "I use QBO for accounting, so I can't use Skimmer for billing."  "You don't have a way for me to collect my customer's payment information." "Skimmer billing is the same as QBO, so I don’t need both."Register for one or both webinars to learn how customers save 20 hours a month and eliminate manual tasks by using Skimmer to process invoices and collect payments while still using QuickBooks Online for their accounting software.Or, you can also click here to book a 1:1 meeting with our billing and payments specialists. Skimmer Billing 101: Configuring Account SettingsWhat you’ll learn:Connecting Stripe

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Justine
The Pool Deck Community Team
RR Pool Pros
Specialist
RR Pool ProsSpecialist
posted in Skimmer training, tips & tricks
Job Costing Hack

Here’s a way that I have figured out to get an idea on profitability on certain jobs. It’s a process so it probably will work best to choose certain jobs to audit until job costing is built into the platform. As with most processes they are only as good as the information you put into them. Skimmer allows you to add your product costs into the quote but that’s the end of the road after the quote is approved. I’ll show you a way to see the final job costs with some work arounds. Feel free to comment on ideas on how to make this more streamlined. Starting from an approved quote, add your related work order:After saving your work order, add all line items to the items needed area of the work order: Once the job is complete or you have purchased the parts, edit the price of each item in the items needed field. You can also do this from the shopping list tab. The price field needs to be used as your cost of the product and not the price to the customer. This only works if you create the inv

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RR Pool Pros
Specialist
RR Pool Pros
Specialist
RR Pool ProsSpecialist
posted in Skimmer training, tips & tricks
Skimmer Hack

Just wanted to let everyone know about a work around to text quotes and invoices. We use this all the time and it works great. Open any invoice or quote and go to the preview tab.Next go to the url and copy everything but “preview=true” at the end of the address This link will take the user to a mobile friendly preview of the invoice with a payment link or link to accept the quote.   

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RR Pool Pros
Specialist
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
Advertising That Converts: Pool Business Growth StrategiesCOMPLETED

Pool marketing season is coming in hot 🔥 The 2025 State of Pool Service report indicates that pool service companies plan to increase their marketing spend this year and are adopting more advanced techniques. So, to help you plan and refine your strategy, we’re hosting a LIVE workshop you don’t want to miss with our resident marketing expert and Pool Deck contributor ​@Ryan from Pool Monopoly on Thursday, February 20.The trends show that in today’s competitive market, simply running basic ads isn’t enough—you need the right strategy to turn clicks into real pool accounts. Whether you’re using Facebook Ads, Google Ads, or Google Local Services Ads (LSAs) for your pool service business, understanding how to optimize these platforms can make all the difference in how many new pool accounts you acquire in 2025.What You’ll Learn: Facebook Ads – How to create campaigns that drive actual customer inquiries, not just engagement.  Google Ads – Best practices for targeting, bidding, and keyword

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Justine
The Pool Deck Community Team
Travis
Team Skimmer
TravisTeam Skimmer
published in Skimmer training, tips & tricks
🤑 See Service Rates in Your Area 💰

Looking for insights on pool service pricing in your area? You’ve come to the right place!Skimmer’s interactive Service Rate Index is built from anonymous data gathered from over 30,000 users who service more than 700,000 pools monthly.With this benchmark data, you can view the average price ranges across the country, broken down by state, region, and type of rate (per stop, per month, plus chemicals, and including chemicals).Click here to access Skimmer’s Service Rate Index Share with us what your pricing plans are for 2025 👇

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Travis
Team Skimmer
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
Future-Proof Your Plan: Exit Strategies and Financial Security for Pool ProsCOMPLETED

Are you ready to start thinking about life after the pool service industry? Join us for an empowering workshop led by industry expert and community contributor ​@DavidSPL, which he designed to help you map out a plan to build long-term financial security and prepare your exit strategy.In this workshop, David will discuss:Why having an exit strategy is essential for every pool professional How real estate investing or other investments can provide passive income, tax benefits, and long-term wealth Actionable steps for financing, market opportunities, and investment strategies  Real-world success stories and plans you can duplicateWe’ll also have a live Q&A. Register now and start taking steps towards securing your future. Date: Tuesday, January 28, 2025Time: 1 PM PT / 3 PM CT / 4 PM ETLocation: Zoom To save your seat, register using this link👇   REGISTER NOW Note: All registrants will receive a confirmation email with the Zoom link. This LIVE workshop will not be recorded, so be su

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
Mindset Mastery: Overcome Fear and Unlock Business Growth in 2025COMPLETED

Are fear and uncertainty keeping you from growing your pool service business? It’s time to break free and step boldly into 2025! As a bonus addition to our live webinar with industry consultant ​@Michelle Kavanaugh, you can also register for her complementary 1.5-hour workshop to start building your own action plan. Michelle has designed this interactive session specifically for pool service professionals who are ready to overcome mental roadblocks and create a clear path to business success.What You’ll Gain: A step-by-step framework to shift from fear to confidence in decision-making. Practical strategies to prioritize goals, delegate effectively, and build scalable systems. Insights into crafting a compelling vision for your business in 2025. Hands-on exercises to transform limiting beliefs into empowering actions. Inspiration and tools to take bold, strategic steps toward growth. This will be a transformative experience with hands-on exercises, live group discussions, and ac

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in POP-UP events
QuickBooks Reporting WorkshopCOMPLETED

If you are thinking about wrapping your books on 2024 and improving your 2025 reporting, then don’t miss the last of our QuickBooks workshop series with ​@sharonburch to learn some practical takeaways you could start using immediatelyAnd, if you aren’t sure if this workshop is a valuable use of your time, then check out Sharon’s short video for a summary of what she will cover.  To save your seat, choose a session from the options below and register using that link👇 All registrants will automatically be sent an email confirmation with the Zoom link. NOTE: This is a LIVE workshop, and it will not be recorded, so be to add the workshop to your calendar so you don’t miss it 📅 Date: Wednesday, January 15, 2025​​​​​​Session Options: 1. Monthly flat rate invoicing (chemicals included) Time: 2:30 - 3:15 PM ET / 1:30 - 2:15 PM CT / 11:30 - 12:15 PM - invoiced in advance CLICK HERE TO REGISTER 2. Per visit invoice (chemicals added) - invoiced in arrears Time: 4 - 4:45 PM ET / 3 - 3:45 PM CT /

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sharonburch
Skimmer Verified Partner
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Skimmer training, tips & tricks
Don’t Leave Money on the Table in 2024

This is a friendly year-end reminder to invoice your customers with outstanding balances before December 31. Start 2025 with a clean slate, and your accountant will thank you for wrapping up the year when they prepare your taxes!If you have not already enabled Skimmer’s automated invoice reminder emails, use the Broadcast Emails feature to quickly send a reminder notification to all of your customers that have an outstanding invoice (NOTE: Available on the Scaling Up & Owning the Market tiers) HOW TO USE BROADCAST EMAILS 💡The Pool Deck Community Tip - To streamline this process moving forward, ensure you’ve enabled Skimmer’s automated Invoice Reminder Emails. HOW TO SET UP INVOICE REMINDER EMAILS    

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Justine
The Pool Deck Community Team
jcmedrano
Team Skimmer
jcmedranoTeam Skimmer
published in Skimmer training, tips & tricks
Who Sees What? A Guide to Using Notes in Skimmer 📝

"Who sees what 🤔?"  This is one of the most common questions I get asked on using all of our Notes sections. You likely have important details your techs need to know but don't want your customers to have visibility. Or there's information meant only for office staff.  To help you confidently use these useful features, I'm going to explain where to add notes and who can see them. This will help you keep communication flowing and everything running smoothly! Customer Code The Customer Code can be used to warn your tech of a dangerous dog or to let them know the service level to complete for the customer. This note will be visible right next to the customer's name before the tech even taps to start their route.  Who will see it?✅ Admins✅ Technicians    ❌ Customers How will it look for my tech?How to add:Go to Customers Click Edit on the Customer you want to add a Customer Code for Click Edit one more time in the white box next to the Customer's name Enter the note in the Customer Code f

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jcmedrano
Team Skimmer
Chlorine King
Skimmer Verified Partner
Chlorine KingSkimmer Verified Partner
posted in Skimmer training, tips & tricks
Using Skimmer to Store Employee Records. Short, Sweet & Simple!

If you start building your company to where you have lots of employees it can be hard and a lot of extra work to maintain records of performance, write ups, etc. We figured out a way to use Skimmer to do this for us. It’s very simple and you can document on the fly whether if it’s to identify weaknesses in performance (like if they ask to be trained on the same item repetitively), an official record of conversion or even things like write ups. I think if you guys and gals watch this it’ll open up a whole new way of utilizing Skimmer to not only manage your customers, but also your employees.  

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Chlorine King
Skimmer Verified Partner

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