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Hey everyone, we are located in Georgia and currently we pay our technicians hourly. We have noticed there is no incentive to be quick other than finishing their day early (which means less pay for them) and a pat on the back. Has anyone had any experience on a pay per pool or any other way to encourage and reward technicians to be quick?

Looking to add a few more accounts / customers to our San Diego coastal community service areas. 

Is anyone able to do away with their external price lists?  I have a price list in Excel.  So far, it has 1200 items or so...been building it since starting the company 20 months ago.

Hello, For those using Skimmer, how do you train your techs on it?Do you have a process or checklist you go over with them?Also curious what tips or tricks you’ve found helpful to make sure everyone’s using it the same way!

This is Part 5 in a series of posts looking at how to stop managing and start managing as a leader. We are exploring are the critical aspects of effective leaders.Leaders are willing to have direct, straight conversations with others. If something isn’t working with a team member, they address it head on. Instead of being negative, blaming or complaining, they are supportive and offer empowering feedback with the intention of making a difference. They are committed to each and every team member’s growth. If they keep their mouth shut and don’t offer feedback, not only does their team member not learn and grow, but it also sabotages the business and their ability to generate revenue. Ready to stop putting off those crucial conversations and start driving real results? Get Your FREE Report Now! Download my free report, “How to Have Hard Accountability Conversations That Boost Performance and Productivity by 50%” https://bit.ly/4e8vRcE?r=qr But before you go, take a moment to reflect: Who

Earlier this week, we hosted our latest Skimmer Pro Summit—Phoenix edition . The desert backdrop of Phoenix, Arizona was the perfect setting to bring together our community of pool service company leaders and their Skimmer admins for a full day of professional development, networking, and fun. Pro Summit Kick-OffIn addition to the Summit, we also hosted our Customer Advisory Board onsite, giving us valuable time with a group of customers who help shape Skimmer’s product direction, priorities, and long-term vision.We were so energized by the opportunity to spend that much face time with our customers and connect them with other pool entrepreneurs to share best practices and inspire them with new ideas for growing their business, finding efficiencies, and maximizing Skimmer’s value.Our partners helped us create an engaging experience and rich content throughout the day, including a strong lineup of sessions and workshops designed to give attendees tangible takeaways they could start appl

Earn your Certified Pool Operator (CPO) certification from the comfort of your own home with our 1-Day Virtual Fusion/Hybrid course on December 6, 2025!This class is taught by instructor David Rockwell, part of our powerhouse instructor team with a combined 260 years of industry experience.With small class sizes, you get more personal attention, high-quality instruction, and insights you simply won’t find anywhere else.✔️ Learn from real industry experts✔️ Easier than ever — take the course from home✔️ Best-in-class instruction with decades of knowledge behind it👉 Register here:https://cpocertified.com/event/december-6-2026-sat-1-day-virtual-fusion-hybrid-cpo/ 

Hi! I’m new to the POOLDECK and very excited to make some connections here! My name is Danielle Bahr. I am the owner/Director of SPPA- Swimming Pool Pro Alliance and Bahr Insurance Agency. I was born into the pool industry, as my parents own a highly successful pool business. My passion for the pool industry runs deep, ingrained in me from a young age through the experiences and values instilled by my family's business. I have been providing insurance coverage for pool professionals for over two decades, with a strong track record of ensuring their protection. Ten years ago, I initiated the SPPA program, a testament to my commitment to elevating standards within the industry and offering specialized insurance solutions tailored to the unique needs of pool professionals. Through the SPPA program, we provide General Liability insurance customized specifically for pool professionals, safeguarding their business and livelihoods. The SPPA program offers three insurance coverage options desi

Hi, I’m shopping around for general liability insurance and am looking for recommendations. 

Hey everyone,I’m curious to hear how other pool professionals approach billing for plaster startups. Do you typically charge a flat fee, base it on square footage, gallons, or go time and materials?Personally, I charge by the square foot of water surface area, with the rate varying depending on the type of interior finish. I stay on the pool for at least three weeks, and I usually try to wrap up the startup during the last week of the month so it transitions smoothly into normal maintenance billing. I’ll often discount the startup if the customer hires me for ongoing service — and in some cases, like a pebble pool with no salt system, I’ll even include the startup at no additional charge, since my costs are minimal.That said, I’m not always sure if I’m giving away too much on the startup when they sign on for maintenance, so I’d love to hear how others handle that balance.How do you all handle it? What’s your philosophy on pricing, timeline, and transitioning into regular maintenance?

Watch the video or scroll down for step-by-step instructions.Tiers: Scaling Up, Skimmer For EnterpriseNote: The Portal Adoption Report displays customers with and without access to the customer portal. Discover who’s been invited, who hasn’t accepted yet, and who still needs and invitation. Step-by-step instructions 1. Reports → Portal Adoption2. Filter Customer List:Display active customers Display inactive customers Display all The list defaults to showing active customers because when you mark a customer as inactive, their portal access is removed.3. MetricsThis area gives you a general breakdown of the numbers between who has access and who doesn’t.4. Customers and EmailsThis area gives you charts to help visualize who has access, as well as basic customer account information. There are multiple options for filtering the list. Customer Has Access? Filter by customer accounts that do or do not currently have portal access. A Yes indicates that at least one email address associated w

Watch the video or scroll down for step-by-step instructions.Tiers: Scaling Up, Skimmer For EnterpriseStep-by-step instructions 1. Duplicate an existing quote. Billing → Quotes → More → Duplicate. You will then select the customer to assign the quote to. Choose the location and click Create Quote.You can save it, save and send, or save and mark it as sent. The Quote Date and Expiration Date are not copied over–they are treated as new for this quote. You can also add new line items to the quote, or edit existing line items. 2. To add and manage tags, find your quote and click Details. Click Edit and you’ll see a box for Tags. Choose from any existing tag or type a new one.  3. Archiving hides the quote from the main screen and locks it from being edited. Find your quote, click More, and Archive is there in the dropdown. Select and confirm.You can filter to include archived quotes in the list, and you’ll see their status is grayed out. If you change your mind, click More, select Unarchiv