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You finish a job, everything went smooth, and then... nothing. No idea how the customer actually felt about it. Or the opposite — something was off, and you don't find out until you've already lost the account. Either way, you're always finding out too late.Service reviews fixes that. It's a simple way to hear directly from pool owners right after every visit, so you know how you're doing before it turns into a bigger problem. ⭐ How it works Pool owners rate their service with a quick 1–5 star tap, right from the service-complete email they already getTakes about 30 seconds — no login, no app to download They can add a short written note if they want to explain the rating Ratings are tied to the specific visit and tech, so you always know exactly what the feedback is about 🔔 Getting the heads-up when it matters If a rating comes in low, you get an alert — by panel, email, or urgent notification, your choice You set the threshold for what counts as "low" for your company That means you

You can now hand your books to a dedicated US-based bookkeeper without leaving Skimmer.Here's what that means. You get a real person assigned to your business at onboarding, who works only with pool service companies. They categorize your transactions every week. You get a P&L, balance sheet, and cash flow statement within 5 business days of month end. At year end, you get a tax packet you can hand straight to your CPA.Your sales pull in from Skimmer automatically, so there's no double entry and your revenue ties to your deposits. The chart of accounts is built for pool service, not restaurants or retail.Your job each month is answering a few texts, and it takes only 20 minutes to set up. What's included:A dedicated bookkeeper reachable by text, email, or scheduled call Weekly transaction categorization across your business bank accounts and cards Monthly P&L, balance sheet, and cash flow within 5 business days Loan, lease, and fixed asset tracking Payroll recorded and reconcil

Finding a pool that's drifting out of range used to mean opening customer profiles one at a time, or exporting a CSV and doing the math yourself. The new readings report fixes that, and here's how to get the most out of it.  What it doesThe readings report shows every pool you service in one list, with the last service date and whether any readings came back outside the ranges you've set. No more clicking into each pool to find out something's wrong. Click into any pool from that list and you'll get trend charts for each reading type, plus a full readings and dosages history with out-of-range values highlighted.You'll find it under Reports > Readings, and you'll also see the latest readings and dosages right on each customer's body of water tab. Set it up first: Office Alerts thresholds Before the report can flag anything as too high or too low, it needs to know what "too high" and "too low" mean for your business. It pulls those ranges from your Office Alerts settings.Go to your Of

We sat down with three owners who've done it for an honest conversation about the road to $1M, and learned that there's no single lucky break. It's a stack of smart decisions on pricing, people, and routes that add up over time. Watch the replay for real-world advice on:Why the business gets hard around 70–110 pools, and what to build before it does Tier-based pricing and points system for balancing routes Tracking why customers cancel, and the process to win back home-sale accounts Building a written advancement path that keeps good techs longer How to lower customer acquisition cost Live Q&A on hiring sites, acquisition costs, and target profit margins  👉 More resources for you: Presentation slide deck  Cancellation reasons chart Pool assessment tracker Career advancement path On-demand access to webinars featuring Casey Graham:  From 0 to 1000 Pools in 365 Days: Strategies for Growing Your Pool Service Business.  The 5 Revenue Stages of Pool Business Growth Double Your Prof

Working Capital through Stripe is our new financing program designed specifically for Skimmer pool pros! We’re excited to provide this new opportunity for you to invest in your business and long-term growth. It gives you fast, simple access to funding when you need it most—whether that’s upgrading gear or equipment, hiring help, or just getting through the slower months. Working Capital through Stripe, the same company you trust for your payment processing, makes it easier for you to secure flexible, on-demand financing.  The application only takes a few clicks and is based on factors like your payment volume and history through Skimmer. If you’re approved, you can receive funds in as little as one to two business days.  For more information, check out our Help Center article 👉 [HERE]  Stripe Capital offers financing types that include loans and merchant cash advances. All financing applications are subject to review prior to approval. In the US, Stripe Capital loans are issued by Cel

 August's updates focus on two things pool service businesses ask for most: clearer visibility into the money side of the business, and less manual work turning what your team reports in the field into something your office can act on. Here's everything that shipped:  Working Capital Eligible owners can now view and act on Stripe Capital financing offers right inside Skimmer. A tile on your Skimmer Home page introduces available offers, and you can add a Capital widget for a quick look at financing status anytime. Head to Billing > Capital for a closer look before deciding whether to apply. If you take a loan, repayments now show up in the Payouts report under a new Capital Deduction column.Learn more -->   Office alerts updates Three changes to office alerts this month. Create work orders, quotes, and jobs from alerts: When a tech flags something in the field, your office can now turn it into a work order, quote, or job without retyping a thing. Customer and service location det

August’s mobile update is about giving your team more control and information without leaving the app. Techs can manage permissions and equipment info on the spot, start a route from wherever they actually are, and office staff have a new way to reach the field in real time. Permissions management in SettingsYou can now see and manage your camera, microphone, notification, and location permissions right from the Skimmer app, no more digging through your phone's settings to figure out why something isn't working. Each permission shows whether it's on or off, has a link straight to your device settings, and includes a quick note on what it's used for. On iOS, some permissions won't show up in your phone's settings until you've used the feature that needs them. Skimmer now tells you that up front, so a missing permission doesn't look like something's broken. Tech Alerts Office staff can now send a message straight to a tech's phone as a push notification, even if the Skimmer app is closed

Google has notified Local Services Ads advertisers that its call lead charging policy changes on October 1, 2026. The headline change: a missed call during your listed business hours will now be charged as a valid lead if the caller stays on the line for more than 20 seconds. Read that again. You do not have to answer the phone to pay for the call. For most pool companies, LSA is the highest-intent lead source in the account, and the phone is the whole product. A homeowner with a green pool or a dead pump calls, someone answers, a job gets booked. This policy update takes the one metric most pool operations quietly struggle with, answer rate, and converts it from a ranking factor into a billing event. If your phones go unanswered while your techs are on route, you are about to start paying for silence. Here is what changed, why it lands harder on pool companies than most verticals, and what to fix in the next five weeks. If you want this handled rather than explained, this is exactly t

Not every integration actually saves you time. The right ones can eliminate duplicate work, reduce manual errors, and help your day-to-day operations run smoothly. We put together a guide highlighting what makes an integration valuable, what to look for when choosing one, and the questions to ask before adding another tool to your tech stack. Read the full article here: https://www.getskimmer.com/blog/pool-pros-guide-to-software-integrationsWhat integrations have made the biggest difference in your business? I’d love to hear from you in the comments. 

We have some big news to share with you all: Skimmer has acquired Pool Builder Geek and Poologics, two platforms built specifically for pool construction and renovation. Pool Builder Geek is an AI-native construction platform that handles project tracking and scheduling, subcontractor coordination, and job costing. It also lets a builder take a photo of a customer's backyard and show them what the finished pool would look like, right there on the spot. Poologics is an established platform for builders covering CRM, estimating, project management and financials.If you're service only, nothing about your Skimmer experience changes. Service and maintenance is still our core business and still where most of our investment goes.If you do construction work as well, this is the start of something we think you'll want. These two platforms together are the foundation of a single offering that covers the full life of a pool, from the day it's sold and built through decades of service. We'll have

A schedule changes and one of your techs is already three stops in. You call. It goes to voicemail, because they're at a pool with wet hands. You text, and nothing comes back. Twenty minutes later they call you, and by then you've reshuffled the day around them anyway.Now with tech alerts, you have somewhere to put that message. It goes straight to your tech's phone as a push notification, even when the Skimmer app is closed. You don't have to interrupt them, and you don't have to wait for a callback. The message is on their lock screen, and it's still in the app when they get to it.WATCH VIDEO How it worksLook for the paper plane icon in your top navigation and choose “Send tech alert” Pick who needs it: one person, a few people, or everyone in a role. “Add users by role” grabs all your route techs at once  Type your message, up to 500 characters. The title fills in with your name, and you can change it Send it. The alert lands on their phone right awayNOTE: If a tech misses it or swi