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Getting started in the community

Everything you need to know to make the most out of your time in The Pool Deck.

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12 Posts
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to add polls to your posts 🗳️

I noticed that some recent posts from members included polls to gather opinions, which we love to see 😍 To make it easier to include a poll in future posts, check out this short video demonstrating how to use the automated poll feature👇 

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
New! Improved search to help you find answers faster 🔍

One of the primary goals of The Pool Deck is to help you find the information you need as quickly as possible. To achieve this, we've made improvements to the search results, making it easier for you to understand what posts already exist in each category type (articles, questions, product updates, and conversations) that may have the answers you're looking for. Check out this short video that explains why you should always start with a search and highlights the updates on the results page, or read below:  Before you ask a new question, enter your keywords in the universal search function. This powerful tool will quickly provide you with all available resources on your topic to help you find the information you need. Additionally, you can ask further questions or share your expertise on existing posts, contributing to the collective knowledge on that topic.  To explore beyond the initial shortlist results, click "return" after entering your search terms. This action will display the co

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to flag inappropriate posts and behavior

We want to ensure that The Pool Deck is a safe place to get your Skimmer, industry, and business-related questions answered and to connect and collaborate with other members.  If you see a post or response that uses hateful language or engages in inappropriate behavior, such as bullying or harassment, please report it immediately so the community team can review and take it down if warranted. Additionally, if you see a post or response that does not follow our community guidelines, please report it for review as soon as possible. How to report a postClick the three dots on the lower right corner of a post or response, and select Report to flag this content to the community team or email community@getskimmer.com. 

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to create The Pool Deck mobile app shortcut

Tap the app to access The Pool Deck on your mobile device! We know that connecting with the community and other members while you’re on the go is key. The good news is you can easily create an “app” for The Pool Deck on your mobile device to quickly tap and search for answers and share pictures or comments.Here are instructions on how to add the "app" on your home screen.iPhone Open Safari and navigate to thepooldeck.getskimmer.com. Tap “Share” at the bottom of the page. Other browsers, such as Chrome, won't work for this.Scroll down and tap “Add to Home Screen.”   Type in a name for the “app” shortcut on your home screen and tap “Add” in the upper right-hand corner. Now tap The Pool Deck "app" to open the community. AndroidOpen Chrome and navigate to thepooldeck.getskimmer.com to add the “app” to your home screen.Tap the menu icon (3 dots in the upper right-hand corner) and tap “Add to home screen.”Type in a name for the “app,” then Chrome will add it to your home screen. Now tap The

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
Getting started in The Pool Deck

Welcome 👋 Pull up a deck chair to join the conversation in your new go-to place for everything Skimmer, as well as news and information on pool and spa industry trends, topical discussions, and ideas and inspiration for professional growth. Click on the links below for tips on getting the most out of your time here.How to complete your profile - make it easier for other members to get to know and network with you. You can also reset your password and manage your notification settings here. How to navigate the community - The Pool Deck is organized into forums, groups, and posts, so you can quickly find the content you want.  How to create a post - here are a few pointers for crafting a new question or starting a conversation to drive more comments and make your post more visible. Create a mobile shortcut - make it easier to tap a shortcut app to access The Pool Deck for questions and information while you’re on the go! Invite others to join - The Pool Deck community gets stronger with

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
The Pool Deck community guidelines

Welcome 👋 We're so happy you're here 🎉 The goal is for all members to use the community to connect, share, learn from one another, and expand our professional network. To ensure our community stays informative and valuable and serves as a trusted space where we can all become better together, here are the guidelines:  We are here to help - If you are new to The Pool Deck and need clarification, just ask! The community team and other members are happy to help and make you feel at home. Share your knowledge and experiences - Help make The Pool Deck community richer by sharing your expertise. You have a lot of knowledge and first-hand experience that other members could benefit from, so make their day by answering their questions. Remember, if you include or reference content created by someone else, please give them credit. Stay on-topic - People are here because these professional topics interest them. So jump in to enrich the discussion and keep it going, but please do not derail the

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to earn badges and increase your rank

How to earn badgesWe’re making The Pool Deck a better place to connect and collaborate with other members. We want to recognize and celebrate you for sharing your expertise by awarding points and badges for your valued replies, posts and likes. The more you participate in the community, the quicker you rack up badges and points and climb the leaderboard.Your badges will be displayed in your user profile, along with a dashboard totaling your posts, replies, followers, and best answers.  How to increase your user rankAs Skimmer customers contribute to The Pool Deck, they accumulate points that count towards their membership rank. As they earn more points, they progress through the ranks, with a new name and icon for each rank they achieve. The same actions that earn community badges (posts, replies, likes given/received, and best answers) are also used to assign membership ranks.  

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to register or delete an account

Want to join The Pool Deck or invite other pool professionals to join our growing community? Here's how to get started:Click ”Login/Register” in the upper navigation bar and select “Create an account.” Complete the registration form, including a username and the work email address associated with your Skimmer account, to immediately unlock full community access and set your password. If you aren't a Skimmer customer, you can still create a general access account.💡 The Pool Deck Community Tip: Your username is how you log in and displays as your community profile name, so choose wisely. You can always message community@getskimmer.com to update it later 😉! After clicking “Register,” you can immediately start exploring the community. However, it can sometimes take up to 48 hours to authenticate your account and unlock access to ALL forums for Skimmer customers.Check out this post to learn how to update your profile settings and manage your notification settings.If you have any issues, e

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to navigate The Pool Deck and follow members

The Pool Deck has structured forums to make it easy to navigate and find what you're looking for. On the top navigation bar, click “Community” for a complete forum view. Some forums are available to all members, while others are exclusive to Skimmer customers.👉 Click on the forum that interests you to visit that page. Click “Subscribe” on the right side of the page to receive automatic email updates when new posts are added to this forum. You can always reset your preference by clicking “Unsubscribe.”👉 Access and subscribe to the Product Updates section from the top navigation bar, as well as join Groups, check out upcoming and on-demand events, and search the Skimmer Help Center for training videos and how-to articles. Access to specific groups and content is reserved exclusively for Skimmer customers. How to send private messages, follow and @mention members 👉 Click on a member’s username or profile icon that you're interested in following or sending a message to.  👉 Click “Follo

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to create helpful answers and award the Best Answer

We’re creating a collaborative community where you can share your expertise with other members, answer their Skimmer and industry-related questions, and get all your questions answered in return.Here are a couple of pointers to ensure your answers are laid out clearly and are easy to read:Add line breaks, bullet points, and numbered steps. This will help readers quickly scan your response and follow along with what actions to take to resolve their issue. Insert visual images demonstrating how your solution can be applied. Suggest additional resources such as articles, FAQs, or other community posts that provide further information. Remember to edit and revise your answers if new information becomes available or if community feedback suggests changes are needed. Ensure your tone is always helpful, friendly, and respectful towards other community members.How to award the best answer to your question:If you have received multiple answers to your question, let other members know which answ

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to create a post

Conversations and sharing between members is what makes The Pool Deck a vibrant community!So get in there and share industry news and expertise, ask for help, learn from others' experiences, and start conversations that spark new ideas. Writing posts that are clear about what you need to solve or what you want to hear other members' opinions on is the key to creating a vibrant community for all of us! 👉 Click “Create a post” in the upper right-hand corner to ask questions, start conversations, or share articles with other members in the web app, or click the pencil icon in the lower right-hand corner if you’ve created a mobile app shortcut.          👉  Select “Question” if you have a specific problem you need help solving and then wait for members to submit their answers. Select “Conversation” to start a discussion or share an article. 👉  Create a title summarizing your post to help other members understand what you want to solve or discuss. When you start to fill in the title, the

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Justine
The Pool Deck Community Team
Justine
The Pool Deck Community Team
JustineThe Pool Deck Community Team
published in Getting started in the community
How to set up your profile and manage notifications

Let the community know who you are by completing your profile information so you can build your network.👉 Click your avatar in the upper right corner to edit your profile, notifications, general settings, or password change.👉 Click “My account settings” to add your picture, then enter details to help other members learn more about who you are, where you are, and what’s important to you. You can also include a signature for your posts.  👉 Click between “General” and “Notifications” to control settings for which profile details other members can see and to manage your email subscription preferences.👉 Click “Password” to reset your password.👉 Make sure you save your changes!  💡The Pool Deck Community Tip - If you want to update your username or registered email address, please email community@getskimmer.com.  

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Justine
The Pool Deck Community Team

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