Hey Pool Deck,
If you've ever finished a job, checked your phone, and seen a missed call from a number you don't recognize, you already know the problem this solves. That caller didn't leave a voicemail. They called someone else. AI phone was built to make sure that doesn't happen again.
It's 24/7 call answering built directly into Skimmer. When you can't get to the phone — because you're changing a filter, driving between stops, or it's 9pm on a Saturday — it picks up. It answers using your real business data, handles the call the way you'd want it handled, and logs everything back into your account automatically.
Our in-house expert @CShalli created this video that walks you through how AI phone works.
Here's everything it can do:
🏊 Pool-specific knowledge
- Trained on pool industry knowledge — chemical readings, equipment types, service terminology, and seasonal patterns
- Recognizes your customers, your services, and how your business works
- Custom knowledge layer: add your specific pricing, service areas, and procedures
- Auto-categorizes and summarizes every call so you can scan at a glance what needs action
📞 Call handling
- Works through your existing phone number — no new number needed
- Missed calls mode(recommended): your phone rings first, AI phone picks up if you don't answer
- All calls mode: every inbound call goes to AI phone first
- 24/7 availability — nights, weekends, holidays, peak season
🔀 Call transfers
- You can set up to 10 routing rules to escalate calls to the right person based on call type
- Before connecting, AI phone lets you know who's calling and why.
🧠 Customer intelligence
- Recognizes existing customers by number and greets them by name
- Captures new lead info automatically — name, contact, pool type, reason for calling — and creates a lead in Skimmer
- Email alerts after every new caller so you can follow up fast
⚙️ Setup and control
- Live in under 30 minutes using your existing Skimmer data and website
- Choose whether the agent identifies itself as AI or not.
- Pick your agent's name and voice
- Block spam numbers, listen back to any call, adjust anytime
Getting started takes about 5 minutes. Log into Skimmer, go to AI Phone, and the setup wizard walks you through the rest.
Skimmer customers on a paid plan can also try it free for 30 days — but the free trial offer closes June 1st. After that, it’s $99/month at our launch price.
We'd love to hear what you think in the comments.