In the beginning of my career, I was told to give the least amount of info to the customer, now I find myself giving too much to where the customer is a bit confused. (Thanks Google! ) I think there is a happy medium, giving enough then texting or emailing the full explanation with both sides (if there are both sides) and then having the customer decide.
What's your experience or take?
I’ve never been a gate keeper of what I know and am happy to teach the customer as much about their equipment, water chemistry, etc. as they want.
It’s easy for me to give too much info, too.
I just do my best to read the person. If they’re engaged and asking questions, I’ll stay in it and answer what I can.
I think there’s a vibe if they are interested or if it’s over their head and they’re fine with that.
I think it builds trust to be open and transparent with knowledge and in some cases, lack of.
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