When I first joined MCM Pool Service, it was just a job to pay off student loans. I studied computer arts and computer science in college and had various roles before discovering a passion for the pool industry. I started my career split between a role as a pool cleaning technician while also teaching computer skillsets during the summer, but eventually decided to focus entirely on MCM. Applying my tech and leadership skills, I restructured our maintenance operations and pricing, turning one of the least profitable sections into a major success. I introduced a subscription-based pricing model and streamlined scheduling, which improved customer satisfaction and boosted profitability. I also upgraded our communication systems with Skimmer for customer interactions and Discord for internal communication, enhancing efficiency and team culture. My journey from technician to General Manager has been incredibly rewarding, and I’m proud of the role I’ve played in MCM’s growth.
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