Gulf Coast Pros - and especially our friends in Houston! Some tips on maximizing your use of Skimmer in managing customer communications. 

• be proactive - use broadcast emails to notify customers that their service will be rescheduled.
  • Sample text: "Valued customer, We hope you are staying safe as Beryl approaches/touches down. If you can, do a sweep of your backyard and secure loose items, and keep potted plants far away from your pool. Be apprised we are likely to reschedule your service this week; you may not see your regular technician as we juggle routes to ensure we tend to everybody. If you have significant damage, do reach out to us immediately and we will address issues in the order of severity."
  • How to here (Even if you lose power, you can still access our web app from a mobile device. It will be a little less UX friendly, but it works in a pinch!) 
• prepare your work orders; consider having post hurricane check-ups for customers with significant damage to assess issues; work orders from the field here
• make sure you know how to make one time moves for single service stops and entire routes; use broadcast emails (Again!) to notify people on certain routes if their service data or technician has temporarily been altered. Some helpful mobile app based tutorial content here and here

Share other tips and ideas for managing routes during events like hurricanes, and please stay safe out there! As always reach out to Support@getskimmer.com if there’s anything we can do to help :)