In today’s fast-paced world, keeping customers informed is crucial for building trust and ensuring a seamless experience. With this in mind, Skimmer introduced Service Texts earlier this year to help pool service businesses streamline communication and strengthen customer relationships. Here’s an overview of what Service Texts can do for your business and why they’re worth considering.
Why use Service Texts?
Customer feedback revealed a need for clear and timely communication. Whether it’s notifying customers when a technician is on the way, confirming a completed service, or alerting them to unexpected changes, Service Texts make it easy to keep customers informed without interrupting your workflow.
Types of text notifications:
Service Texts are designed to integrate seamlessly into your pool service workflow, with three types of notifications available:
You can also track the number of texts sent, view associated costs, and monitor the status of each notification on your Skimmer dashboard.
Here are some key benefits:
- Time savings: Automated notifications reduce the need for manual updates, allowing technicians to focus on their tasks while keeping customers in the loop.
- Enhanced customer satisfaction: Clear, proactive communication helps reduce misunderstandings, builds trust, and fosters positive relationships.
- Proof of service: Advance notifications give customers a chance to prepare, such as putting pets away or arranging gate access.
- Technician safety: Sending updates ahead of time can help ensure the safety of your team, particularly when arriving after dark or outside of regular service hours.
Getting started with Service Texts
- Service Texts can be enabled directly in the Skimmer app, with the flexibility to select which ones you'd like to turn on, based on your communication preferences. Each delivered message costs an additional fee of 2.9 cents($0.029).
- Once activated, you need to train your technicians to use Service Texts so your customers can start receiving messages. A technician training guide has been attached to this post to guide you through the process.
- By default, Service Texts will be activated for all your customers. To manually opt-out specific customers, simply deselect Service Texts on their customer profile page.
- To help introduce this feature to your customers, we’ve provided a customizable email template, which you can download below. It makes it easy to inform them about the new service. We recommend sending it out before starting to use Service Texts.
- This feature is FREE to all customers in the Scaling Up and Owning the Market tiers
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