Imagine this: your customer receives a text notification informing them you're on your way, their service is complete, or telling them about an unforeseen delay. This clear and convenient communication not only streamlines your operations but also elevates your customer experience.

Service Texts is our latest feature, designed to ensure you deliver exceptional service and strengthen your customer relationships.

How does this benefit your business?

• Time savings: Automated messages minimize the need for manual communication, allowing technicians to focus on service delivery while also keeping your customers informed.
• Enhanced customer satisfaction: With proactive updates and clear communication, you can strengthen trust, reduce misunderstandings, and foster positive customer relationships.
• Streamlined communication: One-way updates eliminate back-and-forth conversations, saving time and resources for both you and your customers.
• Additional proof of service: Texts provide advance notice for residential or commercial pool owners and short-term rental property managers to take any necessary actions before your technician arrives, like putting dogs away, notifying tenants, or providing access.
• Safety for your techs: A proactive text can ensure the safety of your technicians, especially if they arrive after dark or outside of the expected service window. 

How does it work?

1. Enable the Service Texts feature in the settings menu of your Skimmer app. Each delivered message costs an additional fee of $0.029 (2.9 cents)
2. Before activating Service Texts, you will be prompted to review and accept the terms and agreements. 
3. Skimmer currently offers three types of Service Texts you can send to your customers. You will need to select which ones you'd like to turn on, based on your communication preferences.
4. By default, Service Texts will be activated for all of your customers. To manually opt-out specific customers, simply deselect Service Texts on their customer profile page.  

Types of text notifications

Service text notifications are designed to reflect typical events in your pool service workflow. There are currently three types of text notifications that can be sent to a customer:

1. On The Way: This is sent when a technician marks themselves "on the way" to the next stop.
2. Finished Service: This is sent when a technician finishes a routine service or a work order.
3. Skipped Stop: This is sent when a technician skips a service location.

Your customer’s experience 

To help you easily inform your customers about this service and ensure they recognize the mobile number and messages as legitimate, we have created a simple, customizable email template - DOWNLOAD THE ATTACHED PDF . We recommend sending it out before starting to use Service Texts.