If your company still documents services with "cleaned filter, added chemicals, everything looks good," you're setting yourself up for callbacks, liability issues, and potentially frustrated customers.

The data shows that most customer complaints and callbacks stem from poor service documentation. But here's the good news: this is COMPLETELY FIXABLE by setting up the right work order management system in Skimmer.

To help you protect your business and make this operational transformation, we're hosting a live training workshop led by Skimmer’s Director, Customer Success ​@Amanda D on July 9 at 3 PM CT 🎯

What You'll Learn:

• The 4 work order types – How to categorize and prioritize every pool service situation for maximum efficiency

• The SPLASH documentation method – The proven framework that reduces customer complaints and liability claims 

• The POOL-PREP planning system – Pre-service preparation that eliminates most return visits

• Professional templates – Review of ready-to-use work order formats that build customer trust and protect you legally

• Customer communication – How to explain service work in ways that justify premium pricing

Professional documentation isn't optional in today's competitive market; it separates premium service companies from the rest. Whether you’re managing 50 pools or 500, this systematic work order management can make all the difference in customer retention, liability protection, and operational efficiency.

You don't want to miss this LIVE TRAINING, as the payoff in your time will be HUGE for your business!

Pre-training bonus – Read Amanda’s post on the power of proper work order documentation for tips and tools you can use right now to transform your service operations and strengthen customer trust.

 READ POST

Add any questions you want Amanda to cover during the live training workshop to the thread below, and we’ll see you on the 9th!