Would you all mind sharing the list of work order types you let your weekly techs add?
I need to cleanup my list!!!
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Thank you so much!!! It looks like your weekly techs also do repair work?
After we clean it up, it will look like this. The goal is to only show the things the weekly tech can fix or knows how to identify. Everything else will be tagged as “Issue Found by Tech”. Once the issue is identified, the “Issue Found by Tech” work order will be closed and the correct billable work order is assigned.
I’m not using the Skimmer Parts feature for billing because we group labor and parts together when invoicing. In Texas, we don’t have to charge customers sales tax when grouped together. I also found that when it’s split apart, some customers start googling part prices.
| Other Issue found by tech |
| Customer Request |
| Filter Cleans |
| Bonding Wire |
| Calcium Buildup Clean |
| Clean Pool - Off Cycle |
| Chem Test - Off Cycle |
| Cleaner - Bag |
| Cleaner - Loose Wheels |
| Cleaner - Backup Valve |
| Cleaner - Other |
| Water - Cloudy / Green / Muddy upon Arrival |
| CYA - High |
| Clean Pool - Holiday Clean - Don't Document in this Ticket |
| Internal Communication |
| Mastic - Remove and Replace |
| Hot Tub - Smell / Bubbles |
| Pool Cover |
| PSI Gauge |
| Filter - Air Relief Leak or Clog |
| Floater |
| Skimmer Basket |
| Pump Basket |
| Return Jet |
| Skimmer Weir Door |
| Skimmer Cover |
| Pump Lid |
| Pump O-Ring |
| Salt Cell - General |
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