Hey community!
We just launched Alerts & Issues and we know that sometimes the hardest part isn't turning it on — it's knowing where to start.
So
The packs
- Protect the relationship(start here) — field-reported issues only. Your tech flags a problem, your customer gets a heads-up email automatically. No more finding out when they call you.
- Protect the margin(popular) — alerts for over-dosing, too much time at a stop, and aging equipment. Catches the things quietly eating into your profit..
- Cover your back — timestamped photos and notes when something was already broken before your tech got there. Documented proof, every time.
- Green pool prevention(popular) — low chlorine, high CYA, and cloudy water issues all in one pack. Catch a pool going bad before the customer sees it.
- Cash flow — get notified when a payment fails, AutoPay turns off, or a card expires. Stop losing money because nobody noticed
- Eyes for the pipeline — aging equipment, cracked plaster, heaters not firing. Turns every stop into a chance to find your next repair job.
- Did the work actually happen — alerts when a stop was too short or readings weren't entered. Good for making sure service actually happened the way it should.
- Don't forget to invoice — get notified when a work order finishes or a job wraps up. Nothing falls through before you send invoices.
Where to start
If you're new to this, turn on the protect-the-relationship pack and the don't-forget-to-invoice pack first. They solve the two things every pool company feels: customers calling angry and money left on the table.
Once those are running, you can layer in the rest.
The setup guides
Everything you need to get started are covered in the links below:
Let us know what alert types you’ve set up so far in the comments!