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Running a pool service business is no easy task. Between managing crew schedules, handling customer cancellations, and optimizing routes, scheduling can become overwhelming especially as your business grows. Many of you have told us that you need:A calendar view to see your team’s work over a week A map view to schedule efficiently and group nearby jobs An easy way to create and adjust schedules without jumping between screens.We heard you loud and clear, that’s why we’re excited to introduce the schedule, a new feature in Skimmer designed to give you complete control over your weekly operations*. NOTE*: The schedule is included in the Scaling Up and Owning The Market tiers Watch this video to see the schedule in action 🎥  With the schedule, you can: ✅ View and adjust scheduled weekly assignments across all techs on the calendar with a drag-and-drop interface ✅ Easily schedule upcoming routine maintenance or work orders from the unscheduled bin  ✅ See scheduled and unscheduled work at

Let’s talk about multi-tech jobs for a second.If you’re running installs, major repairs, or any job that needs more than one tech, you probably know the drill: duplicate work orders, schedule changes that require three updates, texts flying back and forth to confirm who’s actually showing up, and service records scattered across multiple jobs.It adds up fast. And it pulls time away from actually running the business.You’ve been asking for a better way to coordinate crews, and now it’s here. With multi-tech work orders in Skimmer, you can assign multiple technicians to a single work order, making it easier to handle equipment replacements, major repairs, and any job that needs more than one set of hands.NOTE: The Multi-tech work orders feature is included in the Scaling Up and Skimmer for Enterprise plans What’s new:Take on bigger jobs with confidenceAssign your entire crew to one work order. Everyone can see who’s on the job, what they’re responsible for, and when they need to be there

In January, we rolled out several updates designed to support growing pool businesses—especially teams taking on larger jobs, managing more technicians, and needing clearer visibility across operations. This release focuses on better collaboration, more control, and improved reporting, all while keeping everyday workflows simple. Here’s what’s new: Consumer financing You can now offer customers flexible payment options directly within Skimmer. Consumer financing helps remove friction at checkout and makes it easier for customers to move forward on larger repairs or installs without changing how you manage billing or payments.Learn more here-> Advanced roles and permissions As teams grow, access control matters more. Advanced roles and permissions give you greater control over who can view, create, or manage different parts of Skimmer, helping keep responsibilities clear across office and field teams.Learn more here→ Enhanced work order creation and finish experience We’ve redesigned

Quick question: Have you ever wished you could give someone almost admin access… without actually making them an admin? For a long time, Skimmer had two main role levels: Admin and Tech. That worked well for smaller teams. But as businesses grow, roles get more nuanced. Maybe you’ve got a repair contractor who doesn’t need to see billing data. Or a senior tech who needs more access than the rest of the crew. Forcing everyone into one of two boxes starts to feel limiting fast, so it became clear we needed a better way to match access to how teams actually work. Why this matters for your growing businessWith advanced roles and permissions, you can now control exactly what each team member can see and do across both desktop and mobile. There are over 100 individual permissions you can toggle on or off, covering everything from customers and routes to invoices, reports, settings, and more.   Curious what that looks like in practice? Check out the walkthrough video below to see it in action

We’re excited to share a major milestone: Hal Denbar has joined Skimmer as a board member and advisor.Hal has spent more than 20 years building and scaling pool service businesses, starting as a solo operator and later leading multi-location operations. He understands what it takes to grow a pool company the right way—without losing control of the day-to-day, the customer experience, or the team behind the work.Why this matters for Skimmer customers: Hal’s involvement strengthens our ability to build Skimmer around what real operators need, especially as businesses grow more complex. He’ll work closely with our leadership team to help guide long-term strategy and shape our product roadmap, with a focus on the operational realities that determine whether a company can scale successfully.We’re proud to bring on leadership that’s deeply rooted in the pool industry—and we’re even more excited about what this means for the professionals who rely on Skimmer every day.Learn more about this ne

Hey Pool Deck,Thank you to the members who recently reported receiving unsolicited private messages about buying routes and consulting services. We take these reports seriously and have taken action to ban that individual from the community.The Pool Deck continues to be built on trust, mutual support, and sharing knowledge, and our community guidelines are in place to maintain this quality in our forums and ensure every member has a positive experience.Here’s what to do if you see any spam, inappropriate posts, or receive unwanted private messages:How to flag inappropriate posts and behavior Send me (​@Justine) a private message directly, and I'll take it from thereWe appreciate your vigilance in helping us keep the good vibes going!

During our recent webinar, hundreds of pool pros joined us to learn how Consumer Financing powered by Sunbit can help close more jobs and speed up payments. The questions that followed were practical, thoughtful, and right on point. Below, we’ve pulled together the most common questions we heard and answered them clearly so you can decide if and when financing makes sense for your business. Do I need to use Skimmer Payments?Yes. Consumer Financing is integrated directly with Skimmer's invoicing and payment tools as a payment method. How does financing work with deposits?Consumer Financing works with your existing deposit workflow, and there are two common ways pool pros use it.Option 1: Customer pays the deposit, finances the remainderIf you require a deposit, the customer can pay that portion using a standard payment method (card, ACH, etc.). When the final invoice is sent, they can choose Consumer Financing to pay the remaining balance over time.Option 2: Customer finances the full j

The 2026 State of Pool Service Report is officially live (!!)—and it reflects the progress this industry continues to make.This year’s data shows a clear shift toward smarter, more disciplined operations. Pool service businesses are growing with intention, leaning into better systems, clearer pricing, and more consistent service—even as customer expectations and operating costs continue to rise.A few highlights from this year’s report:Most pool pros expect higher revenue in 2026, but are keeping price increases measured Growth strategies are shifting from adding pools to improving efficiency and expanding higher-value services Software has become standard infrastructure for scheduling, billing, and customer communication More companies are rethinking how they handle chemical pricing to protect margins[Download the full report] We’re grateful to everyone who participated in the survey and helped make this report possible. Your insights don’t only shape this data—they help move the entir

We've completely revamped how you create, edit, and finish work orders on web—making the whole process smoother and more intuitive. These changes make work orders easier to manage from start to finish, reduce back-and-forth, and give techs clearer context before they ever arrive on site. What's new:Managing product and itemsAdd products, parts, chemicals, or other items right when you’re creating a work order. See product prices and quantities at a glance. Mark items as installed or uninstalled, even on finished work orders. Get clearer visibility into item status, like shopping list, purchased, or installed. Streamlined workflowChecklist items are now visible at every stage of the work order. Drag and drop photos while creating work orders.  Clearer communication between back office and field techs A new optional tech instructions field is available and visible to techs on mobile. Layouts have been refined in the service history and the route dashboard.  What’s next?This update lays t

Discover how offering your customers more flexible ways to pay can help you close more jobs, boost revenue, and deliver a smoother customer experience. In this webinar, you’ll learn what’s shaping homeowner expectations today, see real results from pool pros using flexible payments, and get a simple step-by-step playbook you can use right away.  As a bonus, here are more resources to help you get started with Consumer Financing: Presentation slide deck Help article Consumer Financing Powered by Sunbit FAQs  Sunbit Success Hub  Email partner support: skimmersupport@sunbit.com